Warranty or repair? Always send your drone to DJI Repair
As a customer, we often assume that sellers fulfill their obligations and help you as a customer as best as possible with guarantees and repairs. In most cases this is also the case, but with drones (and DJI in particular) we unfortunately see that things often go wrong.
Therefore our advice is:
Always send your DJI product to DJI
Please note: never use our address details and never send anything to us without prior consultation.
Why it is better to solve it yourself via DJI
- you get the most professional service from the manufacturer itself,
- it is usually replaced or repaired within 1 to 2 weeks,
- it is cheaper and faster than through your seller.
When you immediately report a defective product, the problem is usually resolved within 2 weeks, and often even within just one week, by DJI's experienced technicians. Out-of-warranty repairs are carried out for a good price on the basis of a clear quotation where you can be assured that every problem has been solved 100% professionally and your drone is completely reliable and safe again according to the manufacturer's standards.
Do not fall for repairs through the seller where they present the price; usually this is only a (significant) margin and delay on top of the service via DJI and sometimes it is even repaired improperly (with possible loss of warranty). If you accept repair through a drone seller, please ensure that they are an authorized service partner of DJI.
DJI's service is fast and reasonable, with the certainty that your drone will be completely fine again while retaining a full warranty.
In this article we already explain why DJI's service is excellent (especially compared to a few years ago).
Unfortunately, in practice we see that some resellers sometimes perform the service on behalf of DJI dramatically badly, with poor communication with customers, the time between submission and response can sometimes take months, invoices are very high and the customer receives little or no explanation about the circumstances and accept the bill
That is why we advise you not to send your drone to the seller for repair or warranty, but to DJI: they take their responsibility and reputation very seriously and almost always come up with a good solution.