Warranty or repair? Always send your drone to DJI!
Warranty or repair of a DJI product?
As a customer, we often assume that salespeople fulfill their duties and help you as a customer as best as possible with guarantees and repairs. In most cases this is also the case, but with drones (and especially those of DJI) we unfortunately still see that things often go wrong.
That is why our advice is:
Always send your DJI product to DJI
Via this link: https://repair.dji.com/repair/index
- you get the most professional service from the manufacturer himself,
- it is usually replaced or repaired within 1 to 2 weeks,
- it is cheaper and faster than through your seller.
If you immediately report a defective product, the problem is usually solved within 2 weeks, and often even within one week, by the experienced technicians at DJI. Out-of-warranty repairs are carried out at a good price, based on a clear quotation whereby you can be assured that every problem has been solved 100% professionally and that your drone is completely operational and safe again according to the manufacturer's standards.
Do not fall for repairs via the seller where they present the price; usually this is only a (significant) margin and delay on top of the service via DJI and sometimes it is even improperly repaired (with possible loss of warranty). If you accept repairs through a drone seller, make sure they are an authorized DJI service partner.
DJI's service is fast and reasonable, with the assurance that your drone is back to normal with full warranty.
In this article we already explain why DJI's service is excellent (especially compared to a few years ago).
Unfortunately, we see in practice that some resellers sometimes perform the service on behalf of DJI dramatically badly, with poor communication with customers, the time between submission and response can sometimes take months, invoices are very high and the customer is not or hardly explained about the circumstances. and accept the bill
That is why we advise you not to send the drone to the seller for repair or warranty, but to DJI: they take their responsibility and reputation seriously and almost always come up with a good solution.