At Kenners you can rely on knowledge and expert support. Do you have questions or doubts about your product, or do you want to return it? Please contact us directly for expert advice or try our Online Helpdesk where you can easily find relevant answers and information.
Returning is no problem at Kenners and of course we like to work as flexible as possible to satisfy you. Read more below about the rights, obligations and rules for withdrawal (return) and warranty (replacement or repair). You can register your revocation or repair by sending us an email or via this return notification form (always state your order number).
We have the knowledge and experience to help you make the right choice before you order and we hope you make use of it. We usually respond most extensively via email within 24 hours (with links to relevant information and products). We usually answer telephone calls immediately or we always call back as soon as possible. You can also quickly find many solutions yourself in our Online Helpdesk.
Have you made the wrong choice or are you not satisfied with your purchase? You can register your revocation or repair up to 14 days after receipt by sending us an e-mail or via this return notification form (always state your order number).
Watch this interesting video from the NOS about "our delivery state and the pressure of unlimited returns"
We regularly give free extras with products or orders. If you want to cancel an order, these free products must also be returned, otherwise the sale price will be deducted from the credit.
Have you ordered with a Kenners account?
Log in to your profile and go to My orders, click on the order number of the order you want to return and then click on "Return product". Note: this does not work if you register an account afterwards.
Registering an account with Kenners has the following advantages:
Despite all our concerns, it is impossible to prevent us from occasionally supplying a defective product, but we always resolve that immediately. If you find immediately after delivery that a product is not (fully) working properly, it is best to contact us directly via our online Kenners Helpdesk.. You may already find the answer yourself in the Helpdesk and if not, one of our experts will contact you as soon as possible to assess the defect together. If it is indeed a defect that we cannot solve, we will replace the product as soon as possible (and sometimes immediately) free of charge.
.* This can directly lead to damage to the product box that could reasonably have been prevented.
** A missing packing slip can lead to significant delays. Never put it in the product box, but in the shipping box.
Returning to Kenners is usually quick and free if you follow our instructions:
Kenners stands for high-quality products, but if something breaks, we offer a quick and adequate solution. The legal guarantee applies to all our products, unless the supplier's guarantee is more advantageous for the consumer (for example a longer guarantee or better conditions). A legal guarantee means that a product is or must do what the consumer can reasonably expect from it. We also offer help if a product does not work properly immediately after receipt. Contact us and we will offer you a suitable solution.
Every return request is subject to inspection and approval. If you have gone further than was necessary in assessing the purchase to determine its nature, characteristics and operation, you are liable for any depreciation that has arisen as a result. We may then deduct this depreciation from the amount to be refunded.
You have the right to cancel your order up to 14 (calendar) days after receipt without giving any reason. After contacting us and using our case number you can return the products to us. After receipt and inspection, we will let you know as soon as possible what the follow-up will be, but if your return meets the conditions (see below), the full purchase amount and the shipping costs will be credited within 14 days after cancellation. We will refund you with the same payment method that you used to perform the original transaction, unless you have expressly agreed otherwise. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur within 14 days after registration of the return. With a return you will receive the full order amount including any shipping costs credited within 14 days after we have been informed. However, we may wait with a refund until we have received the purchase back or until you have shown that you have sent it. Kenners bv reserves the right to deduct loss of value and any costs due to damage from the order amount..
The Right of Withdrawal gives you the opportunity to have the product 'on sight' and to assess the product, as you could do in the store. For assessing, for example, drones or software, it is not necessary to register or activate the drone or software *. Also with SD cards and other digital storage media, it is not necessary to remove it from the packaging and install it to be able to assess its operation. If the hard disk does not do what it is supposed to do, there is a warranty (and not revocation). For example, registering the product before returning it or using a hard drive can result in a depreciation of up to 100% of the purchase price. However, we always do our best to resolve such situations in all reasonableness and to the satisfaction of both parties..
Activation & registration leads to irrevocable depreciation of the product. Activating a product online takes place when you first connect the product and the software and is necessary before you can use the product. During this process, you are explicitly asked to activate the product and it is usually linked to an email address that starts the warranty period. The activation / registration is irreversible and means depreciation. When returning, we will determine whether and when the product has been activated.
You can use the following return address. Please note: if you do not tell us about your return shipment first it may take longer to handle it. Please contact us first before you return anything so we can handle it quicker.
Zomerhofstraat 71 - unit 112
You can also use the European model withdrawal form to inform us that you are canceling the purchase. However, the use of this form is not mandatory and we do not recommend it (it takes longer to process it).