Below you can an overview of our working hours and contact options.
Question about your order? Please have your order number ready.
You can ask a question in our online helpdesk and the system searches for a solution for your issue in our ever-growing knowledge base instantly, based on your description of the issue. Frequently this provides a quicker solution to your problems without the need of sending an e-mail. In the event that there is no solution provided to your question, then one of our specialized staff will personally respond and add the solution to our knowledge base.
Try it yourself! Visit our Kenners knowledge base helpdesk.
Do you want to return a product or report a defect? Read our conditions and follow the instrucitons.
Unfortunately we cannot accept returns by phone or chat.